We utilized Dallas Energy Efficient Products to install a new $7,300 Provia door system. The door arrived damaged on the installer's trailer. We noticed this when the installer was hammering on the damaged area in an attempt to correct or minimize the damage. The installer had not bothered to examine the door before he picked it up at the deliver point, even though the exterior boxing had obvious damage and he stated that he had noticed the box damage!. The installer then wanted to leave the damaged doors at our home as he stated that taking them away in his open-bead trailer might cause more damage. This waisted two hours of our time. The doors remained at our home's garage for almost two weeks while the owner and the manufacturer debated over replacing and/or repairing the damaged doors. We were told the manufacturer would come out to inspect them from Provia. He never showed. We had to file a BBB claim at this point due to the concern that the company or the manufacaturer (Provia) would try to minimize its loss and 'repair' the damaged doors that the installer should never have signed off on at the freight delivery point due to the obvious box damage.
We wanted the doors replaced in their entirety, but opted to allow the expensive, custom glass inserts to be re-used as we were told this would result in only a two week turn around in getting our new doors delivered vs. four weeks if we wanted new glass manufactured. We were also insured that the new glass would NOT be installed with liquid silcone, as we did not trust the installer to put the new glass in properly, since he had never done it before on a Provia door. We were assured by the Provia representative, Andy that no liquid silicone would be used to install the new glass, as the trim would come with a seal already cured.
Four weeks later, not two weeks as we were told, the new doors were installed with the original glass. The glass had been swapped out by the installer, and liquid silicone residue was evident on the trim and glass!
The installer was observed during every aspect of the installation and did NOT use a plumb line or level at any time to install the frame, even though he was told we had an older home which had piers installed to correct our foundation problems.
The double doors were installed in their pre-hung frame NOT level at the base or along the sides, resulting in these beautiful doors looking like they are leaning to one side. When we called the owner, Mr. Gregg Graham, he was upset that we would complain and blamed the door problem on, you guessed it, our foundation and 'allowable' tolerances. He would not explain why his installer did not use a plumb line or level to install the doors, even though this is apparently common practice when doing a professional install. His installer did come back out to 'adjust' the door. This adjustment resulted in the installer making one door lower than the other, and one of the hinges groaning and creaking very loudly. When we contacted our sales representative Rob about this problem, Mr. Graham actually replied to us and became both insulting and retaliatory in his response. He also refused to come out out to inspect the problem or offer any solutions.
We will be utilizing a master carpenter to rehang the door system, and suing Mr. Graham's company, Dallas Energy Efficient Products, for the cost to install the door plumb.
More Review Details
- Monetary loss:
- Product or service
- Provia Double Door System
- Review category
You May Also Like
- "First unit bought in May of 2014. Broke in less then 10 months. Nordyne said we did not submit warranty on line. Which we did. I..."
- "Thermodyne System's / hornetwind / windgeneering / polaraco Thermodyne hornetwind Wind Turbine 40 MPH 65 kph 200 watts they claim 1600+ watts from a turbine. I own the 900 watt model..."
- "I have purchased a unit Missouri Wind and Solar. I put this in my system as directed by Missouri Wind and Solar. It worked for over 6 months,..."
- "Resume services or give refund for not providing proper services. On 08-26-2015, my service with POW was interrupted with notice of wrong doing whatsoever. I still receive notifications from current..."
- "Bought a iPhone 6 128gb for 749.99 with fees came out to 800$ even had to do a down payment of 73 and some change. A month and a half..."
- "I pay about $100 per month to get 75mbs down / 35mbs up speeds from Verizon FIOS. They don't deliver what they say they will.This tool is what Verizon..."
- " Last week my KitchenAid (owned by Whirlpool) microwave oven ceased to function. It is a high end appliance with a retail cost in the neighborhood of $550. I investigated the..."
- "as you can see, there are many many negative reviews about salad master. A cook ware that can cost up to $3,500.00 . It's a Sham when dealers on top..."
- "I will never shop at art van ever again. My husband and I purchased a couch which we were told was leather. The sales man also sold us the leather..."